FAQs
All of your questions, answered.
All of your questions, answered.
Because everyone has different skin, the best thing to do is talk to your skin care physician about what's best for you and your unique skin care needs.
We have an Obagi® product for every skin type. Please meet with your skin care physician to find out which Obagi products are best for you.
Everyone responds differently while using our products—this is why working with a skin care professional is so important. You should immediately call your physician to talk about what you are experiencing, and please report the adverse reaction by calling 1-800-636-7546, option 3.
You should use our products as your physician has directed. If you have questions, please consult your physician.
Check with your physician regarding any topical products you wish to use during pregnancy or while you are nursing.
We do not recommend using any products past their expiration dates. The stability testing done to determine the product expiration date does not reveal what the product safety or efficacy would be past the expiration date or how long after the expiration date the product would remain effective.
Because physicians may often customize regimens, it is very important that you work with your doctor before modifying your skin care routine or switching out products.
We suggest speaking with your skin care physician if you wish to use the system in a way other than what is indicated. At that time, you can also let them know that you would like to achieve.
Some of our products contain ingredients that are regulated or restricted in certain states due to local laws and regulations. Currently, the following products cannot be shipped to California or Maryland: Obagi Nu-Derm Fx System (Normal-Dry), Obagi Nu-Derm Fx System (Normal-Oily), CLENZIderm M.D. Therapeutic Moisturizer, Obagi Nu-Derm Healthy Skin Protection SPF 35. The following products cannot be shipped to Hawaii: Obagi Nu-Derm Fx System (Normal-Dry), Obagi Nu-Derm Fx System (Normal-Oily), Obagi Nu-Derm Healthy Skin Protection SPF 35, OBAGI360 Hydrafactor Broad Spectrum SPF 35, Sun Shield Broad Spectrum SPF 50 Tint (Cool & Warm).
Obagi Vitamin C Serums may vary in color from clear to deep amber upon manufacture due to the nature of the natural antioxidant. This variation is normal and does not impact the product’s effectiveness.
Obagi Medical provides transformational skin care products formulated to minimize signs of skin aging, address dark spots, hyperpigmentation, fine lines and wrinkles, and to protect and enhance skin tone and texture.