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ONLINE ORDERING & RETURN POLICY

If you decide to purchase a product through Obagi.com (the “Site”), you should be aware that in addition to the Terms of Use, your purchase will be subject to the following Online Ordering & Return Policy.

By using the Site to purchase products, you agree to the terms of this Online Ordering & Return Policy, as may be amended from time to time. If you do not consent to the terms of this Online Ordering & Return Policy, do not use the Site.


Except as otherwise noted in this Online Ordering & Return Policy, price, specifications, and terms of offer are subject to change without notice. All prices listed are in US Dollars. Products purchased from Obagi Cosmeceuticals LLC (“Obagi”) may not be resold, redistributed, or modified for resale at any time or in any manner without the express written consent of Obagi.

Product Orders

To order an Obagi® product through the Site, simply add the product to your shopping cart. Once you have finished browsing the Site and are ready to purchase your product(s), you can proceed to the check-out to complete the purchase. You should note that placing a product in your shopping cart does not reserve the price that is shown at that time. It is possible that a product price may increase or decrease between the time you place the product in your cart and the time you complete your purchase through the check-out function.

The product prices listed on the Site are the prices for the products only, and do not include charges for sales tax or shipping and handling, which will be added during the check-out process Please note that certain orders may constitute an improper use of the Site and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. We may also require additional verification or information before accepting any order. We will contact you if additional information is required to accept your order. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers.

Payment Options

Obagi accepts PayPal, as well as Visa, MasterCard, AmericanExpress, and Discover credit cards with United States billing and shipping addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is ready to ship. After you place an order, you will receive an e-mail from us confirming the acceptance of your order and processing of your payment. There are some situations that may result in your order being canceled, including limitations on quantities that we have available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit card processing service. We will contact you if all or any portion of your order is canceled or denied. If your order is canceled after your credit card has been charged, a credit to your credit card will be issued in the amount of the charge.

Sales Tax

All orders shipped from Obagi.com will be subject to sales tax. The product prices listed on the Site do not include sales tax. Sales tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, and an allocation of order-level shipping and handling charges and order-level discounts.

The tax rate applied to your order will generally be the combined state and local rates for the address where your order is shipped. Note that many factors can change between the time you place an order and the time your credit card charge is authorized, which could affect the calculation of sales taxes. As a result, the amount appearing on your order as “estimated sales tax” may differ from the sales taxes ultimately charged. We also offer a selection of shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.

Maximum Purchase Policy

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and to orders that use the same billing and/or shipping address. Orders placed on Obagi.com are limited to 3 units per product, with a maximum allowable purchase of $750 per order.

Promotional Offers and Codes

From time to time, we may offer various promotions, such as free shipping. The promotions may be advertised online, via social media, sent via e-mail or regular mail to those who have an account on Obagi.com and request to receive promotional offers from us. These promotions will contain an alphanumeric code that can be used on the Site by entering the code in the “Promo Code” box during the check-out process. The terms of each promotion, including its expiration date and any requirements that must be met to qualify for the promotion, will be included with the code itself. Promotional codes are not redeemable for cash.

Order History

If you registered for an account on Obagi.com, you will be able to view all online orders placed within your Account Profile.

Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow 1-2 business days for the processing of all orders.

Shipping Methods and Rates

Obagi ships to United States residents via UPS (shipping rates are detailed in the tables below).

Contiguous United States Shipping Service Shipping Cost
UPS SurePost Up to 3 Business Days* $12.00
UPS 2nd Day Air 2 Business Days* $20.00
UPS Next Day Air Saver 1 Business Day* $30.00

 

 

 

 

 

 

 

Specialty United States Shipping Services Shipping Cost
UPS SurePost
(Domestic APO/FPO/ or PO Box)
Up to 14 Business Days* $12.00
UPS Ground
(Alaska and Hawaii)
Up to 14 Business Days* $30.00

 

 

 

 

 

*Please note that all orders generally take 1-2 business days to process provided that the items are in stock and your payment has been verified, although we do not guarantee that all orders will be processed within this time frame. We do not process orders during the weekends or on holidays. You should be aware that the shipping times listed above are in addition to the processing time.

Obagi strives to have all products listed on the Site in stock and available for sale at all times. However, there may be instances where a product becomes out of stock between the time you place an order and your order is processed. If that occurs, we will send you an email notifying you that the item(s) is out of stock and will give you the option to have us ship you all items in the order that are currently available, or cancel the order.

If you have registered for an account on the Site and your order totals $125 or more, Obagi will ship your order complimentary via UPS SurePost to the contiguous United States. Obagi processes orders Monday – Friday (except for holidays) in the order in which they are received. UPS delivers Monday-Friday.

APO/FPO, PO Boxes

Orders requesting to be shipped to an APO/FPO, or PO Box will ship via UPS SurePost. (ONLY DOMESTIC APO/FPO)

International Orders

Obagi only ships orders to addresses in the United States. If you do not reside in the United States, please visit our Obagi website at https://www.obagi.com/international and find the Obagi distributor for your country. Contact the distributor directly to find out where you can purchase Obagi products. If your country is not listed, we unfortunately do not have a distributor in that area at this time.

 

RETURNS

What is Obagi’s Return Policy?

Your satisfaction with Obagi® products is very important to us and we strive to provide you with only the best product and purchase experience. You should note that this Return Policy applies only if you have purchased your product from Obagi.com. If you have purchased a product at a physician’s office, you should check with the physician about their return policy, which will apply to your purchase.

If you are dissatisfied with any purchase you have made through this Site, you have the option of returning any unopened product for a refund within 30 days of the shipment date stated on the invoice and request a Return Merchandise Authorization (RMA).

To request a Return Merchandise Authorization (RMA), please visit the “Contact Us” page and select “Request a Return Authorization” from the dropdown menu. Briefly describe the reason for the return in the message box. An Obagi customer service representative will be happy to assist you further. Please allow up 2 business days for response.

If a return authorization is granted, you will be issued a pre-paid return shipping label to ship your order back to Obagi. Once the item(s) is received, you will receive a Return Confirmation email and you will be issued a full refund to the original form of payment. We ask that you allow up to 7 business days for the credit process to reflect in your account.

Items received more than 30 days after purchase date or that have been opened may not be returned.

Items purchased in a skin care professional's office or elsewhere must be returned to their original point of purchase.

If you have additional questions about how to return an item, Customer Service Representatives are available to assist you Monday through Friday, from 7am – 4pm PST at 1-800-636-7546.

Can I return the product that I purchased from my physician’s office to Obagi Corporate?

No. Items purchased in a skin care professional's office or elsewhere must be returned to their original point of purchase.

ORDER CHANGES AND CANCELLATIONS

Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. After processing, you should expect your order to be delivered by UPS in approximately 3-5 business days, unless an expedited method of shipping was requested. To receive a full refund to your original form of payment, please follow the process set forth above. Your order, or part of your order, may have been cancelled by our system for the following reasons:

  • Item(s) is unfortunately not available.
  • The order exceeded maximum purchase limit of $750.
  • Obagi cannot ship to address provided, freight forwarders, or address outside of the United States.
  • We experienced difficulties in processing your payment information. For example, you entered in a billing address or zip code that is not associated with that credit card.
  • You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address.

You will receive an email notification if your order is cancelled. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact an Obagi Customer Service Representative Monday through Friday, from 7am – 4pm PST at 1-800-636-7546 or send us an email.