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Practice Development Specialist/ Long Beach, California

Title: Practice Development Specialist/ Long Beach, California
Department: Customer Service Department
Reports To: Associate Director, Customer Relations
FLSA Status: Non-Exempt

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Job Summary
Sells products to physicians and physician representatives over the telephone by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet Web sites, and other sources.
  • Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
  • Handles inbound sales lead calls to convert calls into sales.
  • Overcomes technical and business objections of prospective customers.
  • Provides product demos to qualified customers on request.
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
  • Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
  • Coordinates customer training
  • Builds and maintains customer relationships.
  • Prepares reports of business transactions.
  • Enters new customer data and other sales data for current customers into computer database.
  • Works with outside sales representatives to keep account activities and literature up to date.
  • Investigates and resolves customer problems with deliveries.
  • Travels to and attends trade shows.
Education and/or Experience
Bachelors degree or equivalent on-the-job experience. Minimum of 4-years related experience. Cosmeceutical, pharmaceutical or medical industry experience a plus. Computer Skills
Must be proficient in MS Word, MS Excel, MS PowerPoint and MS Outlook.Other Skills
Must have strong communication skills, be highly organized and self-motivated. Must have the ability to make decisions using available information and resources. Ambitious self-starter with the desire to be a part of a growing organization.